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​Award Winning Residential Care in Somerset

Who We Are

Specialised Dementia Care

Hazelwell Lodge is an award winning Residential Care Home for the elderly situated in the parish town of Ilminster in South West Somerset. We are a family run business since 1987, for people with old age and dementia, with an aim to change people's perception of care homes and how people view their autumn years.

We specialise in care for those who live with dementia. The home is designed to enable such residents to resume an appropriate and desirable way of living that deals with their individual needs on a personal level.

Meeting your needs

We create a tailor-made care plan which is regularly updated to ensure individual needs are constantly met. This includes finding out about a resident’s lifestyle and medical history, preferred activities and interests, hobbies and dietary and food preferences.

We provide safe environments that are adapted to the unique needs of the resident so that they can enjoy as much independence and mental and physical stimulation as possible. With the support and interaction of local authorities, NHS and Healthcare professionals it is clear to see that perceptions are changing and Hazelwell Lodge holds an important and respected position in the local community.

Care Workers 

Personal care professionals

To achieve our objective of providing safe, high quality care, our staff are knowledgeable, skilled, compassionate Care Workers who understand your needs and provide personalised care. All our staff are fully trained to Care Quality Commission standards or higher, DBS checked for your safety and security and highly motivated carers as they know they are highly valued and acknowledged by us.

​​A shift leader is designated to each shift, and is qualified to take charge of the Home when the manager/head of care is off duty. All Shift leaders have obtained or are working towards the N.V.Q level 3 Health & Social Care Award. A senior manager is contactable at all times.

98% of our care related staff are working towards or have already obtained an NVQ/Diploma 2/3 in Health & Social Care.

We feel it is the Hazelwell people that make us one of the most highly regarded care providers in the area. Our team of skilled and passionate staff are dedicated to providing the highest standard of service 24 hours a day. They are always approachable, and are respected not only by our residents, but also by their families and medical professionals.

Support Staff

This team provide the support services to the carers and activity staff. This includes all housekeeping and domestic services, including washing and ironing, regular and thorough cleaning of all areas. The chef and kitchen staff provide nutritious, delicious home cooked food for our residents always paying particular regard to specialist needs such as Diabetes and difficulties in swallowing. The menus are regularly changed according to seasonality and individual preferences and the food is sourced locally wherever possible. Our maintenance men apart from keeping the high standards in the home are always willing to interact with our residents in particularly activities involving gardening.


At Hazelwell we have a strong focus on continued staff training and development. Our staff are trained to the National Standards upon joining the company and all workers complete a comprehensive induction programme which includes manual handling, infection control, first aid, Protection of vulnerable adults, fire safety and medication training In addition, we have developed our own in-house training courses based upon the actual unique idiosyncrasies of Hazelwell Lodge.

Care Process

When arranging your care, we follow a stringent process to ensure that you receive a truly individual and high quality care service. 

Care Process Stage 1

We receive an enquiry, during which we will discuss your specific care requirements with you and get to know your personality and preferences. We will provide information on the services that are available to you, as well as an outline of costs.

Care Process Stage 2

Where possible we will arrange for a member of our Care Team to visit you and carry out a comprehensive care assessment of your care needs, including a risk assessment to ensure that we feel that we can meet your needs. Following this visit, a fully costed care package will be offered, if a place at Hazelwell is deemed mutually appropriate.

Care Process Stage 3

We will finalise your care plan with you and your family, making sure you are happy with every aspect.

Care Process Stage 4

Placement at Hazelwell Lodge will be arranged at a time and date convenient to you. New residents are encouraged to personalise their room with photos, pictures, memorable items etc. A member of staff with be designated for your arrival and spend the time, assisting you with your belongings, reassuring you and giving you the necessary information to settle you in.

Prospective residents are encouraged to seek the views of other residents and staff before they do make a decision regarding their future stay in the home. They are most welcome to visit, talk to the staff and residents and come and spend the day.

We also offer a respite service for those who feel that it would be of benefit and a day care service.

Awards / Recognitions

October 2014
Quality Dementia Award Winner Care Focus Somerset Awards 2014

March 2014
Medium Employer of the Year Winner

October 2013
Outstanding Care Home Award Winner 2013
​Quality Dementia Care Award Finalist

November 2012
Dignity in Care Award Finalist 2012

October 2012
Outstanding Manager Award Winner Care Focus Somerset Awards 2012
​Dignity in Care Award Winner Care Focus Somerset Awards 2012

Contact Us

If you have any questions or would like to arrange a visit, please call us for free using the click to call button. Alternatively you can get in touch using the email form on our Contact Us page.